We offer Standard Shipping (3-9 business days) and Express Shipping (1-2 business days) within Canada.

Standard Shipping is free within Canada. 

Express Shipping costs vary based on your location; costs are provided at checkout.

Currently, we only ship to Canada. But we look forward to expanding internationally soon!

Not head over heels for your Wanderland luggage? No worries! Send it back to us within 30 days of delivery in its original packaging and in saleable condition for a full refund.



You as the customer will be responsible for return shipping fees.

You can either email us at support@wanderlandluggage.com OR submit a form on our CONTACT page with your order number, and we'll get the return party started! 

We aim to process returns promptly, but during busy periods, it may take up to three weeks upon receiving your package. Once your return is processed, you'll receive a notification. Refunds typically take up to five business days to reflect in your account and are returned to the original payment method. For gift returns, refunds are issued to the purchaser.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, Discover, etc.) and PayPal.

Absolutely - payments made on our site are secure. 

We leverage Shopify - a trusted e-commerce platform that prioritizes the security of online transactions.

Below are some key points to consider regarding the security of payments on Shopify sites like ours:

SSL Encryption: Shopify uses SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between the customer's browser and the Shopify server remains secure. This encryption protects sensitive information such as credit card details during the checkout process.

PCI Compliance: Shopify is PCI DSS (Payment Card Industry Data Security Standard) compliant, which means it adheres to strict security standards set by the payment card industry to safeguard customer payment information.

Secure Payment Gateways: Shopify integrates with various secure payment gateways that handle the processing of transactions. These payment gateways, such as Shopify Payments, PayPal, and others, employ advanced security measures to protect customer data.

Fraud Prevention: Shopify offers built-in fraud analysis tools that help merchants detect and prevent fraudulent transactions. These tools help ensure that payments made on Shopify sites are legitimate and secure.

Customer Data Protection: Shopify stores customer data securely and follows best practices for data protection and privacy. Personal and payment information is stored in a secure environment to prevent unauthorized access.

Regular Security Updates: Shopify regularly updates its platform to address security vulnerabilities and enhance the overall security of the system. This proactive approach helps protect both us and our customers from potential security threats.

No!

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. This tracking number is key for monitoring the progress of your delivery.

Visit our website and navigate to the TRACKING section. Enter your tracking number to access real-time updates on the whereabouts of your package.

You can also track your order directly on the carrier's website using the provided tracking number. Simply input the tracking number in the designated field to view the current status of your shipment.

Should you encounter any issues or require further assistance with tracking your order, please don't hesitate to reach out to our customer support team at support@wanderlandluggage.com We are here to help!

You can either email us at support@wanderlandluggage.com OR submit a form on our CONTACT page.

24/7 🙂

We strive to respond to all customer inquiries in a timely manner and aim to provide excellent customer service. Our current response time for email inquiries is typically within 24-48 hours during regular business hours.

Please note that response times may vary based on the volume of inquiries we receive, but rest assured that we are working diligently to address your query as quickly as possible. If your inquiry is time-sensitive or requires immediate attention, please note that when reaching out to us.

At Wanderland Luggage Co., safeguarding the privacy and security of our customers' data is of paramount importance. We implement robust measures to ensure that your information is protected at all times. Here are some key ways we protect customer data:

Encryption: We use industry-standard encryption protocols to secure data transmission, ensuring that sensitive information shared between your browser and our servers remains confidential.

Secure Storage: Customer data is stored on secure servers with restricted access to authorized personnel only. We follow best practices to prevent unauthorized access and maintain the integrity of your information.

PCI Compliance: We are PCI DSS (Payment Card Industry Data Security Standard) compliant, adhering to strict guidelines for handling payment card data securely. This compliance ensures that your payment information is handled with the highest level of security.

Regular Security Audits: We conduct regular security audits and assessments to identify and address any vulnerabilities in our systems. This proactive approach helps us stay ahead of potential threats and maintain a secure environment for your data.

Employee Training: Our staff undergoes comprehensive training on data security and privacy practices to ensure that they handle customer data responsibly and in accordance with our policies.

Data Protection Policies: We have strict data protection policies in place to govern the collection, use, and storage of customer data. These policies are designed to uphold the confidentiality and integrity of your information.

If you have any specific concerns or questions regarding how we protect customer data, please feel free to reach out to our customer support team at support@wanderlandluggage.com.